Ishiguro is usually rather good with characters, or at least he was in the magnificent Remains of the Day, which most of you probably have read as well. What about here? Our protagonist Kathy is a contemplative kind of character, but her view of other characters, particularly Tommy and Ruth, isn't necessarily how they actually are - and tells us things about Kathy herself, as well. Did all that work for you? Did you sympathize with the characters? If not, why not?