I don't think the hotel was wrong in its decision. I somehow doubt that they were the only ones in the hotel at that time, so the workers that did not meet their demands could simply work elsewhere.

Frankly, I'm tired of my fellow Americans suing everyone for breathing in their direction. If this was an American couple who had been told they would not be serviced, they probably would have sued the hotel themselves anyways.

As much as we don't like the couple's actions, they did not harm anyone by their actions (except perhaps someone's pride). Honestly, even when I've stayed at nicer hotels, I hardly saw anyone except whomever brought up room service or checked us in/out. Unless these people were spending most of their time at the hotel for some reason, it is unlikely that their request even created a logistical burden. If that is how they were spending their time, then they need to learn how to vacation!!!