It was actually Canada that I speak of (although I am Italian I live in Canada and also hold Canadian citizenship), Italy is not so bad for rude doctors and such. And to be fair, Canada has it's fair share of great doctors and nurses too.

If in fact then you're simply going by American cultural standards, I cannot argue with you as I am not an American and don't know what you people believe on things like this. However, there was no distinction made between this woman being an America, Canadian, Brit, ect. and therefore I simply offered my view as I would have if she were Canadian, Italian or what have you.