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well fair enough... ironclad Send a noteboard - 23/09/2010 08:07:08 AM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

Exactly.
I was a little surprised you have to ask in the first place, but with the rest of the replies coming in now, it seems to be US standards not to introduce yourself to the company/person you called first? How is that for etiquette?

these days, when I call a company, it's often a central number from which I get forwarded to the department/center I'm actually interested in. I would not give any personal info to the first line unless there was a good reason to do so (e.g., if they could help me without transferring, or if the information would help them transfer me to the right place, etc.).


I just fail to see the big secret and privacy issue about giving them your name. "Hey Mike Miller speaking, can you forward me, please?" What are they gonna do with that info? google it?
*MySmiley*

You mustn't be afraid to dream a little bigger, darling.
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. lyringlas - 22/09/2010 08:19:28 PM 1589 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 1011 Views
. lyringlas - 22/09/2010 08:31:17 PM 972 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 1055 Views
. lyringlas - 22/09/2010 09:05:01 PM 927 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 1080 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 470 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 1045 Views
. lyringlas - 22/09/2010 08:38:45 PM 879 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1230 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 434 Views
. lyringlas - 22/09/2010 09:06:47 PM 927 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 469 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 1084 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 464 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 1030 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 1020 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 960 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 973 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 1081 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 884 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1329 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 469 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 948 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 1059 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1185 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 447 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1107 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 528 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 1109 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1116 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1250 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 440 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 931 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1335 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 1008 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1159 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 1043 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 1036 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1211 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 1009 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 476 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 525 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 902 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 999 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 1077 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 1072 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 886 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1107 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 991 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 1017 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 976 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 833 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 521 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 512 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1119 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 1042 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 444 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 963 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 930 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1266 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 469 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 506 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 550 Views
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