Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.
Exactly.
I was a little surprised you have to ask in the first place, but with the rest of the replies coming in now, it seems to be US standards not to introduce yourself to the company/person you called first? How is that for etiquette?
these days, when I call a company, it's often a central number from which I get forwarded to the department/center I'm actually interested in. I would not give any personal info to the first line unless there was a good reason to do so (e.g., if they could help me without transferring, or if the information would help them transfer me to the right place, etc.).
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22/09/2010 08:19:28 PM
- 1435 Views
I think "May I ask who's calling" is more polite.
22/09/2010 08:26:55 PM
- 862 Views
.
22/09/2010 08:31:17 PM
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Re: May I ask who's calling / Who is this?
22/09/2010 08:33:24 PM
- 895 Views
.
22/09/2010 08:38:45 PM
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Well, the whole asking permission bit is part of being polite. *NM*
22/09/2010 09:05:43 PM
- 370 Views
I say, "May I ask who's calling?"
22/09/2010 09:00:10 PM
- 876 Views
What do you do if they say "No" ?
22/09/2010 09:43:42 PM
- 809 Views
Than you say. ''Ok." They may have a reason for not disclosing their name.
22/09/2010 09:49:56 PM
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That reason is often that they are nutters.
22/09/2010 10:29:19 PM
- 945 Views
I hate it when people pull the "attorney-client privilege" thing.
22/09/2010 11:31:01 PM
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Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM*
22/09/2010 10:30:15 PM
- 389 Views
I'm of the opinion that when you are at work, you represent your employer
22/09/2010 09:14:58 PM
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Re: I'm of the opinion that when you are at work, you represent your employer
22/09/2010 09:42:29 PM
- 955 Views
I typically say something along the lines of "And who am I speaking to?"
22/09/2010 09:27:05 PM
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Re: I typically say something along the lines of "And who am I speaking to?"
22/09/2010 09:40:10 PM
- 959 Views
language games.....
22/09/2010 09:42:35 PM
- 870 Views
There would be apoplectic outcries if I answered the phone in such a way
22/09/2010 09:45:56 PM
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Who is this? is unprofessional
22/09/2010 09:45:05 PM
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Re: Who is this? is unprofessional
22/09/2010 09:48:58 PM
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Re: Who is this? is unprofessional
22/09/2010 09:54:13 PM
- 865 Views
I generally don't because
22/09/2010 10:43:38 PM
- 766 Views
You don’t have to transfer for them if they refuse but you should still ask politely
22/09/2010 10:31:55 PM
- 931 Views
I usually say, "B*tch, who you be!?"
22/09/2010 10:13:57 PM
- 833 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more
22/09/2010 10:33:38 PM
- 827 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away.
22/09/2010 10:49:05 PM
- 975 Views
when someone asks me "may I ask who's calling?"...
23/09/2010 03:29:30 AM
- 789 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM*
24/09/2010 03:46:24 AM
- 428 Views