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That reason is often that they are nutters. M & M Maddy Send a noteboard - 22/09/2010 10:29:19 PM
I know there are a few types of business where not giving your name is acceptable when you call them but in my line of work, not so much.

I had one client who was so paranoid that when he called to make an appointment, he argued with me about why I needed his name, and even the briefest description of his issue. When I get tired of asking I generally go to "Well I'm sorry, but thats the information I need to give you an appointment. My boss will not allow an exception, I'm sorry we can't help you." Which will change most people's tunes.

And then when he came for his appointment, he didnt want to give me his documents to make copies of until I swore I would not read them. And once he was speaking to the attorney, he had a freak out and declared he didn't "feel comfortable" being closed in the office with him and demanded the door be open.

We've got confidentiality issues to deal with so that was a really annoying request.

People are nutters. Utter nutters.
You are my audience, always.

Bring him home. Please.
A beer for Nick? Don't mind if I do.

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. lyringlas - 22/09/2010 08:19:28 PM 1690 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 1112 Views
. lyringlas - 22/09/2010 08:31:17 PM 1073 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 1163 Views
. lyringlas - 22/09/2010 09:05:01 PM 1032 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 1178 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 515 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 1145 Views
. lyringlas - 22/09/2010 08:38:45 PM 1010 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1329 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 488 Views
. lyringlas - 22/09/2010 09:06:47 PM 1028 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 518 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 1183 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 513 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 1139 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 1111 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 1067 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 1086 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 1182 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 985 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1455 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 529 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 1060 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 1157 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1300 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 490 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1254 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 585 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 1221 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1231 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1371 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 502 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 1052 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1444 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 1107 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1276 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 1148 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 1156 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1312 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 1115 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 529 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 575 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 1016 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 1102 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 1180 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 1196 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 993 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1237 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 1094 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 1129 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 1091 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 933 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 572 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 569 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1245 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 1151 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 497 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 1087 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 1051 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1366 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 521 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 553 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 663 Views
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