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well fair enough... ironclad Send a noteboard - 23/09/2010 08:07:08 AM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

Exactly.
I was a little surprised you have to ask in the first place, but with the rest of the replies coming in now, it seems to be US standards not to introduce yourself to the company/person you called first? How is that for etiquette?

these days, when I call a company, it's often a central number from which I get forwarded to the department/center I'm actually interested in. I would not give any personal info to the first line unless there was a good reason to do so (e.g., if they could help me without transferring, or if the information would help them transfer me to the right place, etc.).


I just fail to see the big secret and privacy issue about giving them your name. "Hey Mike Miller speaking, can you forward me, please?" What are they gonna do with that info? google it?
*MySmiley*

You mustn't be afraid to dream a little bigger, darling.
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. lyringlas - 22/09/2010 08:19:28 PM 1435 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 862 Views
. lyringlas - 22/09/2010 08:31:17 PM 829 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 914 Views
. lyringlas - 22/09/2010 09:05:01 PM 792 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 938 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 397 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 894 Views
. lyringlas - 22/09/2010 08:38:45 PM 742 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1080 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 370 Views
. lyringlas - 22/09/2010 09:06:47 PM 781 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 406 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 906 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 395 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 884 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 876 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 809 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 831 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 945 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 745 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1181 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 389 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 788 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 914 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1036 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 369 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 955 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 460 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 931 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 959 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1108 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 366 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 786 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1192 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 870 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1002 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 888 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 892 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1045 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 865 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 380 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 453 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 765 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 867 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 901 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 931 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 741 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 954 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 833 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 857 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 826 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 696 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 448 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 444 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 975 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 900 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 367 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 802 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 789 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1129 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 403 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 428 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 414 Views
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