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well fair enough... ironclad Send a noteboard - 23/09/2010 08:07:08 AM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

Exactly.
I was a little surprised you have to ask in the first place, but with the rest of the replies coming in now, it seems to be US standards not to introduce yourself to the company/person you called first? How is that for etiquette?

these days, when I call a company, it's often a central number from which I get forwarded to the department/center I'm actually interested in. I would not give any personal info to the first line unless there was a good reason to do so (e.g., if they could help me without transferring, or if the information would help them transfer me to the right place, etc.).


I just fail to see the big secret and privacy issue about giving them your name. "Hey Mike Miller speaking, can you forward me, please?" What are they gonna do with that info? google it?
*MySmiley*

You mustn't be afraid to dream a little bigger, darling.
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. lyringlas - 22/09/2010 08:19:28 PM 1616 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 1041 Views
. lyringlas - 22/09/2010 08:31:17 PM 998 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 1079 Views
. lyringlas - 22/09/2010 09:05:01 PM 956 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 1108 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 483 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 1073 Views
. lyringlas - 22/09/2010 08:38:45 PM 909 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1256 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 445 Views
. lyringlas - 22/09/2010 09:06:47 PM 952 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 481 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 1109 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 475 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 1058 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 1044 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 988 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 1002 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 1109 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 904 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1353 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 482 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 975 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 1084 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1209 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 457 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1158 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 540 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 1138 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1150 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1275 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 455 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 955 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1365 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 1034 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1192 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 1068 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 1061 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1237 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 1039 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 492 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 538 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 925 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 1028 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 1103 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 1101 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 913 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1134 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 1016 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 1043 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 1001 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 858 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 531 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 523 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1160 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 1067 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 457 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 988 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 967 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1291 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 479 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 516 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 585 Views
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