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well fair enough... ironclad Send a noteboard - 23/09/2010 08:07:08 AM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

Exactly.
I was a little surprised you have to ask in the first place, but with the rest of the replies coming in now, it seems to be US standards not to introduce yourself to the company/person you called first? How is that for etiquette?

these days, when I call a company, it's often a central number from which I get forwarded to the department/center I'm actually interested in. I would not give any personal info to the first line unless there was a good reason to do so (e.g., if they could help me without transferring, or if the information would help them transfer me to the right place, etc.).


I just fail to see the big secret and privacy issue about giving them your name. "Hey Mike Miller speaking, can you forward me, please?" What are they gonna do with that info? google it?
*MySmiley*

You mustn't be afraid to dream a little bigger, darling.
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. lyringlas - 22/09/2010 08:19:28 PM 1784 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 1195 Views
. lyringlas - 22/09/2010 08:31:17 PM 1149 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 1247 Views
. lyringlas - 22/09/2010 09:05:01 PM 1115 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 1257 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 551 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 1230 Views
. lyringlas - 22/09/2010 08:38:45 PM 1088 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1400 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 522 Views
. lyringlas - 22/09/2010 09:06:47 PM 1113 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 551 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 1253 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 547 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 1222 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 1185 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 1150 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 1164 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 1259 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 1070 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1536 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 563 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 1155 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 1249 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1383 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 523 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1335 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 622 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 1305 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1320 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1466 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 542 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 1126 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1531 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 1178 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1362 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 1219 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 1237 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1397 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 1194 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 563 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 612 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 1107 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 1180 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 1258 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 1270 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 1061 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1333 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 1167 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 1223 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 1169 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 1021 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 608 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 609 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1326 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 1224 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 534 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 1172 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 1136 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1444 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 552 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 585 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 734 Views
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