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Re: Most brick-and-mortar stores don't excel in personal customer service. TaskmasterJack Send a noteboard - 18/02/2011 02:50:06 AM
You think bookstores are populated primarily by intelligent employees, while other businesses are filled with morons?


I think he specified small, specialized bookstores. A place with an owner and maybe two to three employees. A small group working on something they are knowledgeable about, are invested in and have a passion for. Whereas you might encounter more disinterested, ignorant employees at a chain filling spots on the floor. Online shopping doesn't actually eliminate the morons (the guy picking your book off the shelf at the Amazon distribution center doesn't have a particular concern over the accuracy of your filled order, he has a 130 item an hour quota to speed through)... but at least you don't have to talk to the guy.
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Borders (chain bookstore) files for bankruptcy, will close some stores, and restructure Roland00 - 17/02/2011 06:58:36 PM 1127 Views
The only book store I have near me is a Borders. Avendesora - 17/02/2011 07:01:25 PM 787 Views
You should move to Edinburgh Camilla - 17/02/2011 09:15:45 PM 778 Views
I might visit Edinburgh someday. Avendesora - 18/02/2011 12:31:46 PM 754 Views
Edinburgh's not your typical city. Rebekah - 18/02/2011 06:08:26 PM 784 Views
Uh, no it doesn't. Nebhead - 18/02/2011 12:54:43 PM 889 Views
Over 30 bookshops, 1900 inhabitants... Nebhead - 18/02/2011 12:56:19 PM 923 Views
Wales doesn't count. *NM* Camilla - 18/02/2011 12:56:24 PM 399 Views
I love Hay-on_wye. It's a beautiful place. Nebhead - 18/02/2011 12:57:49 PM 888 Views
Re: I love Hay-on_wye. It's a beautiful place. Camilla - 18/02/2011 10:18:09 PM 832 Views
Ours is closing. Kaldric - 17/02/2011 07:03:44 PM 816 Views
It's a natural evolution. Tom - 17/02/2011 07:14:29 PM 828 Views
It's not just bookstores. Aemon - 17/02/2011 08:55:32 PM 785 Views
Most brick-and-mortar stores don't excel in personal customer service. Tom - 17/02/2011 09:57:07 PM 764 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. Aemon - 18/02/2011 01:38:27 AM 817 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. TaskmasterJack - 18/02/2011 02:50:06 AM 759 Views
Exactly. Tom - 18/02/2011 02:26:23 PM 764 Views
I had a similar thought on customer service. TaskmasterJack - 18/02/2011 02:50:58 AM 744 Views
Re: customer service. Palatine - 18/02/2011 04:55:51 PM 770 Views
You are the exception though, at least in terms of the book selection. lord-of-shadow - 18/02/2011 02:21:46 PM 900 Views
NOOOOOOOOOO! LordPerrin - 17/02/2011 07:19:02 PM 786 Views
I am not a fan of chain bookstores Camilla - 17/02/2011 07:43:08 PM 817 Views
I actually prefer the chains. Aemon - 17/02/2011 09:12:05 PM 744 Views
``Consistent experiences'' are the bane of my existence Camilla - 17/02/2011 09:14:24 PM 684 Views
Yeah, I can understand that opinion. Different strokes, i guess. Aemon - 17/02/2011 09:32:51 PM 761 Views
Have you seen Dave Gorman's America Unchained? snoopcester - 18/02/2011 11:48:50 AM 808 Views
I have not Camilla - 18/02/2011 11:50:02 AM 721 Views
There is a book and a DVD snoopcester - 18/02/2011 11:58:12 AM 715 Views
Consistent Experience - - the worse experience wheelwright - 18/02/2011 01:40:31 PM 811 Views
I guess that would depend on what you are trying to experience random thoughts - 18/02/2011 08:27:43 PM 947 Views
I think they've held out so long because of the coffee Isaac - 17/02/2011 08:34:53 PM 726 Views
5 of the 6 Borders stores near me are closing, and, I have to say, I'm not a bit upset. Aemon - 17/02/2011 09:23:01 PM 835 Views
It's funny, I have almost exactly the opposite experience. Craig - 17/02/2011 10:05:52 PM 961 Views
Felt so strongly I submitted it twice. *NM* Craig - 17/02/2011 10:06:04 PM 449 Views
And I always avoided Barnes and Noble because... everynametaken - 18/02/2011 02:52:51 AM 753 Views
B&N tends to have the better selection for my tastes, but I prefer Border's atmosphere. *NM* lord-of-shadow - 18/02/2011 02:17:49 PM 534 Views
As a Michigander I am pretty bummed. everynametaken - 18/02/2011 04:49:35 AM 779 Views
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