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Re: customer service. Palatine Send a noteboard - 18/02/2011 04:55:51 PM
Have you been in a store recently? Brain-damaged morons work in them most of the time, people who have a hard time speaking their native language and who can't find a product even if it's right next to them. I said that small, specialized bookstores have smart people working for them. Other places don't.


Sometimes they're morons and sometimes not. Usually they just don't give a shit about you because there are hundreds more very like you they have to deal with every day. And they don't get paid enough to care more. They think most customers are morons, too, and that they're too demanding to boot. It's a cycle that won't change anytime soon.
*MySmiley*

I play air tambourine. Competitively.
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Borders (chain bookstore) files for bankruptcy, will close some stores, and restructure Roland00 - 17/02/2011 06:58:36 PM 1297 Views
The only book store I have near me is a Borders. Avendesora - 17/02/2011 07:01:25 PM 930 Views
You should move to Edinburgh Camilla - 17/02/2011 09:15:45 PM 913 Views
I might visit Edinburgh someday. Avendesora - 18/02/2011 12:31:46 PM 952 Views
Edinburgh's not your typical city. Rebekah - 18/02/2011 06:08:26 PM 923 Views
Uh, no it doesn't. Nebhead - 18/02/2011 12:54:43 PM 1046 Views
Over 30 bookshops, 1900 inhabitants... Nebhead - 18/02/2011 12:56:19 PM 1073 Views
Wales doesn't count. *NM* Camilla - 18/02/2011 12:56:24 PM 471 Views
I love Hay-on_wye. It's a beautiful place. Nebhead - 18/02/2011 12:57:49 PM 1031 Views
Re: I love Hay-on_wye. It's a beautiful place. Camilla - 18/02/2011 10:18:09 PM 1015 Views
Ours is closing. Kaldric - 17/02/2011 07:03:44 PM 961 Views
It's a natural evolution. Tom - 17/02/2011 07:14:29 PM 977 Views
It's not just bookstores. Aemon - 17/02/2011 08:55:32 PM 925 Views
Most brick-and-mortar stores don't excel in personal customer service. Tom - 17/02/2011 09:57:07 PM 906 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. Aemon - 18/02/2011 01:38:27 AM 969 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. TaskmasterJack - 18/02/2011 02:50:06 AM 907 Views
Exactly. Tom - 18/02/2011 02:26:23 PM 918 Views
I had a similar thought on customer service. TaskmasterJack - 18/02/2011 02:50:58 AM 876 Views
Re: customer service. Palatine - 18/02/2011 04:55:51 PM 898 Views
You are the exception though, at least in terms of the book selection. lord-of-shadow - 18/02/2011 02:21:46 PM 1052 Views
NOOOOOOOOOO! LordPerrin - 17/02/2011 07:19:02 PM 926 Views
I am not a fan of chain bookstores Camilla - 17/02/2011 07:43:08 PM 966 Views
I actually prefer the chains. Aemon - 17/02/2011 09:12:05 PM 876 Views
``Consistent experiences'' are the bane of my existence Camilla - 17/02/2011 09:14:24 PM 822 Views
Yeah, I can understand that opinion. Different strokes, i guess. Aemon - 17/02/2011 09:32:51 PM 904 Views
Have you seen Dave Gorman's America Unchained? snoopcester - 18/02/2011 11:48:50 AM 942 Views
I have not Camilla - 18/02/2011 11:50:02 AM 856 Views
There is a book and a DVD snoopcester - 18/02/2011 11:58:12 AM 850 Views
Consistent Experience - - the worse experience wheelwright - 18/02/2011 01:40:31 PM 958 Views
I guess that would depend on what you are trying to experience random thoughts - 18/02/2011 08:27:43 PM 1091 Views
I think they've held out so long because of the coffee Isaac - 17/02/2011 08:34:53 PM 877 Views
5 of the 6 Borders stores near me are closing, and, I have to say, I'm not a bit upset. Aemon - 17/02/2011 09:23:01 PM 971 Views
It's funny, I have almost exactly the opposite experience. Craig - 17/02/2011 10:05:52 PM 1109 Views
Felt so strongly I submitted it twice. *NM* Craig - 17/02/2011 10:06:04 PM 523 Views
And I always avoided Barnes and Noble because... everynametaken - 18/02/2011 02:52:51 AM 899 Views
B&N tends to have the better selection for my tastes, but I prefer Border's atmosphere. *NM* lord-of-shadow - 18/02/2011 02:17:49 PM 605 Views
As a Michigander I am pretty bummed. everynametaken - 18/02/2011 04:49:35 AM 932 Views
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