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Re: customer service. Palatine Send a noteboard - 18/02/2011 04:55:51 PM
Have you been in a store recently? Brain-damaged morons work in them most of the time, people who have a hard time speaking their native language and who can't find a product even if it's right next to them. I said that small, specialized bookstores have smart people working for them. Other places don't.


Sometimes they're morons and sometimes not. Usually they just don't give a shit about you because there are hundreds more very like you they have to deal with every day. And they don't get paid enough to care more. They think most customers are morons, too, and that they're too demanding to boot. It's a cycle that won't change anytime soon.
*MySmiley*

I play air tambourine. Competitively.
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Borders (chain bookstore) files for bankruptcy, will close some stores, and restructure Roland00 - 17/02/2011 06:58:36 PM 1246 Views
The only book store I have near me is a Borders. Avendesora - 17/02/2011 07:01:25 PM 885 Views
You should move to Edinburgh Camilla - 17/02/2011 09:15:45 PM 866 Views
I might visit Edinburgh someday. Avendesora - 18/02/2011 12:31:46 PM 887 Views
Edinburgh's not your typical city. Rebekah - 18/02/2011 06:08:26 PM 885 Views
Uh, no it doesn't. Nebhead - 18/02/2011 12:54:43 PM 1005 Views
Over 30 bookshops, 1900 inhabitants... Nebhead - 18/02/2011 12:56:19 PM 1026 Views
Wales doesn't count. *NM* Camilla - 18/02/2011 12:56:24 PM 448 Views
I love Hay-on_wye. It's a beautiful place. Nebhead - 18/02/2011 12:57:49 PM 988 Views
Re: I love Hay-on_wye. It's a beautiful place. Camilla - 18/02/2011 10:18:09 PM 937 Views
Ours is closing. Kaldric - 17/02/2011 07:03:44 PM 915 Views
It's a natural evolution. Tom - 17/02/2011 07:14:29 PM 933 Views
It's not just bookstores. Aemon - 17/02/2011 08:55:32 PM 882 Views
Most brick-and-mortar stores don't excel in personal customer service. Tom - 17/02/2011 09:57:07 PM 864 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. Aemon - 18/02/2011 01:38:27 AM 916 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. TaskmasterJack - 18/02/2011 02:50:06 AM 860 Views
Exactly. Tom - 18/02/2011 02:26:23 PM 869 Views
I had a similar thought on customer service. TaskmasterJack - 18/02/2011 02:50:58 AM 835 Views
Re: customer service. Palatine - 18/02/2011 04:55:51 PM 858 Views
You are the exception though, at least in terms of the book selection. lord-of-shadow - 18/02/2011 02:21:46 PM 1006 Views
NOOOOOOOOOO! LordPerrin - 17/02/2011 07:19:02 PM 883 Views
I am not a fan of chain bookstores Camilla - 17/02/2011 07:43:08 PM 926 Views
I actually prefer the chains. Aemon - 17/02/2011 09:12:05 PM 840 Views
``Consistent experiences'' are the bane of my existence Camilla - 17/02/2011 09:14:24 PM 783 Views
Yeah, I can understand that opinion. Different strokes, i guess. Aemon - 17/02/2011 09:32:51 PM 866 Views
Have you seen Dave Gorman's America Unchained? snoopcester - 18/02/2011 11:48:50 AM 899 Views
I have not Camilla - 18/02/2011 11:50:02 AM 813 Views
There is a book and a DVD snoopcester - 18/02/2011 11:58:12 AM 810 Views
Consistent Experience - - the worse experience wheelwright - 18/02/2011 01:40:31 PM 909 Views
I guess that would depend on what you are trying to experience random thoughts - 18/02/2011 08:27:43 PM 1045 Views
I think they've held out so long because of the coffee Isaac - 17/02/2011 08:34:53 PM 829 Views
5 of the 6 Borders stores near me are closing, and, I have to say, I'm not a bit upset. Aemon - 17/02/2011 09:23:01 PM 929 Views
It's funny, I have almost exactly the opposite experience. Craig - 17/02/2011 10:05:52 PM 1068 Views
Felt so strongly I submitted it twice. *NM* Craig - 17/02/2011 10:06:04 PM 503 Views
And I always avoided Barnes and Noble because... everynametaken - 18/02/2011 02:52:51 AM 861 Views
B&N tends to have the better selection for my tastes, but I prefer Border's atmosphere. *NM* lord-of-shadow - 18/02/2011 02:17:49 PM 584 Views
As a Michigander I am pretty bummed. everynametaken - 18/02/2011 04:49:35 AM 887 Views
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