That damned quest arc. When I actually played Shadows of Amn, I was playing a Paladin, so at this point I'm thinking that I actually won't infiltrate the Harpers' headquarters to rescue a Zhentarim spy on behalf of an evil Necromancer - you know, the kind of actions and associations that clearly make you lose your paladin powers in the Rules As Written - and so I completely skipped the entire quest arc. The dumb thing is that I later learned it was necessary to go through that quest arc if you wanted to further Jaheira's romance subplot, which I was actually interested in. Stupid plot railroad.



On the other hand, since your character was essentially kidnapped from Baldur's Gate (and spent much of his lifetime in reclusion in Candlekeep, at that) and thrust into a city and country he is unfamiliar with, the player's confusion does fit with characterisation.