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Re: Who is this? is unprofessional ironclad Send a noteboard - 22/09/2010 09:54:13 PM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

Exactly.
I was a little surprised you have to ask in the first place, but with the rest of the replies coming in now, it seems to be US standards not to introduce yourself to the company/person you called first? How is that for etiquette? :confused:
*MySmiley*

You mustn't be afraid to dream a little bigger, darling.
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. lyringlas - 22/09/2010 08:19:28 PM 1885 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 1301 Views
. lyringlas - 22/09/2010 08:31:17 PM 1252 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 1340 Views
. lyringlas - 22/09/2010 09:05:01 PM 1222 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 1379 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 613 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 1334 Views
. lyringlas - 22/09/2010 08:38:45 PM 1186 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1500 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 578 Views
. lyringlas - 22/09/2010 09:06:47 PM 1208 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 605 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 1405 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 608 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 1336 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 1287 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 1254 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 1279 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 1369 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 1172 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1656 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 622 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 1269 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 1351 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1481 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 580 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1464 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 699 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 1408 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1451 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1615 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 597 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 1262 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1654 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 1300 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1467 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 1325 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 1340 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1509 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 1308 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 617 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 669 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 1219 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 1282 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 1358 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 1379 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 1162 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1441 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 1261 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 1330 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 1268 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 1131 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 680 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 670 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1439 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 1331 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 593 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 1273 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 1235 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1559 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 608 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 640 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 845 Views
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