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Re: Who is this? is unprofessional ironclad Send a noteboard - 22/09/2010 09:54:13 PM
Well, if they don't want to tell me who they are, they don't get transferred. I learned that on day one. It doesn't matter how sensitive the manner of the call. I screen calls for both our Chair and Executive Admin, as well as anyone whom might call the wrong number.

Exactly.
I was a little surprised you have to ask in the first place, but with the rest of the replies coming in now, it seems to be US standards not to introduce yourself to the company/person you called first? How is that for etiquette? :confused:
*MySmiley*

You mustn't be afraid to dream a little bigger, darling.
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. lyringlas - 22/09/2010 08:19:28 PM 1810 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 1225 Views
. lyringlas - 22/09/2010 08:31:17 PM 1179 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 1270 Views
. lyringlas - 22/09/2010 09:05:01 PM 1147 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 1283 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 568 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 1263 Views
. lyringlas - 22/09/2010 08:38:45 PM 1115 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1429 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 540 Views
. lyringlas - 22/09/2010 09:06:47 PM 1141 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 567 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 1282 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 566 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 1260 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 1209 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 1181 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 1196 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 1287 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 1099 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1571 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 579 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 1178 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 1273 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1407 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 542 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1368 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 638 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 1336 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1354 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1494 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 559 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 1169 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1560 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 1207 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1391 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 1241 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 1265 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1431 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 1226 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 579 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 626 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 1140 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 1210 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 1289 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 1295 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 1087 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1361 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 1194 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 1249 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 1195 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 1054 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 623 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 626 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1356 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 1252 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 555 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 1204 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 1163 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1471 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 567 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 601 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 761 Views
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