Active Users:762 Time:06/02/2026 07:06:23 AM
Most brick-and-mortar stores don't excel in personal customer service. Tom Send a noteboard - 17/02/2011 09:57:07 PM
Have you been in a store recently? Brain-damaged morons work in them most of the time, people who have a hard time speaking their native language and who can't find a product even if it's right next to them. I said that small, specialized bookstores have smart people working for them. Other places don't.

Also, books are of course different. Think about how easy it is to shop for books online:

1. You don't need to "try on" a book, unlike clothes and shoes.
2. Books don't spoil or break in shipping, unlike electronics or food/drink.
3. Books are inexpensive, so you don't need to worry about fraud (as with jewelry or other luxury items).
4. Books are small and lightweight, so shipping costs tend to be low (try shipping weightlifting equipment)
5. Books do not need installation like major appliances

Right there you have five reasons why other stores don't work as well online. Sure, online shopping is increasing in each of those areas, but books (along with music, movies and games) are the ideal thing to buy and sell online. I don't think clothes stores are going to shutter their doors anytime soon - women like to wander, pick through clothes and find "deals". Grocery stores are not going anywhere, either, nor are liquor stores, electronics/appliances stores or jewelry stores.

Political correctness is the pettiest form of casuistry.

ἡ δὲ κἀκ τριῶν τρυπημάτων ἐργαζομένη ἐνεκάλει τῇ φύσει, δυσφορουμένη, ὅτι δὴ μὴ καὶ τοὺς τιτθοὺς αὐτῇ εὐρύτερον ἢ νῦν εἰσι τρυπώη, ὅπως καὶ ἄλλην ἐνταῦθα μίξιν ἐπιτεχνᾶσθαι δυνατὴ εἴη. – Procopius

Ummaka qinnassa nīk!

*MySmiley*
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Borders (chain bookstore) files for bankruptcy, will close some stores, and restructure - 17/02/2011 06:58:36 PM 1153 Views
The only book store I have near me is a Borders. - 17/02/2011 07:01:25 PM 811 Views
You should move to Edinburgh - 17/02/2011 09:15:45 PM 800 Views
I might visit Edinburgh someday. - 18/02/2011 12:31:46 PM 775 Views
Edinburgh's not your typical city. - 18/02/2011 06:08:26 PM 807 Views
Uh, no it doesn't. - 18/02/2011 12:54:43 PM 911 Views
Over 30 bookshops, 1900 inhabitants... - 18/02/2011 12:56:19 PM 948 Views
Wales doesn't count. *NM* - 18/02/2011 12:56:24 PM 411 Views
I love Hay-on_wye. It's a beautiful place. - 18/02/2011 12:57:49 PM 914 Views
Re: I love Hay-on_wye. It's a beautiful place. - 18/02/2011 10:18:09 PM 849 Views
Ours is closing. - 17/02/2011 07:03:44 PM 835 Views
It's a natural evolution. - 17/02/2011 07:14:29 PM 855 Views
It's not just bookstores. - 17/02/2011 08:55:32 PM 805 Views
Most brick-and-mortar stores don't excel in personal customer service. - 17/02/2011 09:57:07 PM 786 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. - 18/02/2011 01:38:27 AM 838 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. - 18/02/2011 02:50:06 AM 779 Views
Exactly. - 18/02/2011 02:26:23 PM 786 Views
I had a similar thought on customer service. - 18/02/2011 02:50:58 AM 763 Views
Re: customer service. - 18/02/2011 04:55:51 PM 789 Views
You are the exception though, at least in terms of the book selection. - 18/02/2011 02:21:46 PM 928 Views
NOOOOOOOOOO! - 17/02/2011 07:19:02 PM 811 Views
I am not a fan of chain bookstores - 17/02/2011 07:43:08 PM 842 Views
I actually prefer the chains. - 17/02/2011 09:12:05 PM 769 Views
``Consistent experiences'' are the bane of my existence - 17/02/2011 09:14:24 PM 703 Views
Yeah, I can understand that opinion. Different strokes, i guess. - 17/02/2011 09:32:51 PM 784 Views
Have you seen Dave Gorman's America Unchained? - 18/02/2011 11:48:50 AM 828 Views
I have not - 18/02/2011 11:50:02 AM 741 Views
There is a book and a DVD - 18/02/2011 11:58:12 AM 737 Views
Consistent Experience - - the worse experience - 18/02/2011 01:40:31 PM 831 Views
I guess that would depend on what you are trying to experience - 18/02/2011 08:27:43 PM 969 Views
I think they've held out so long because of the coffee - 17/02/2011 08:34:53 PM 743 Views
5 of the 6 Borders stores near me are closing, and, I have to say, I'm not a bit upset. - 17/02/2011 09:23:01 PM 857 Views
It's funny, I have almost exactly the opposite experience. - 17/02/2011 10:05:52 PM 980 Views
Felt so strongly I submitted it twice. *NM* - 17/02/2011 10:06:04 PM 461 Views
And I always avoided Barnes and Noble because... - 18/02/2011 02:52:51 AM 775 Views
As a Michigander I am pretty bummed. - 18/02/2011 04:49:35 AM 800 Views

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