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Most brick-and-mortar stores don't excel in personal customer service. Tom Send a noteboard - 17/02/2011 09:57:07 PM
Have you been in a store recently? Brain-damaged morons work in them most of the time, people who have a hard time speaking their native language and who can't find a product even if it's right next to them. I said that small, specialized bookstores have smart people working for them. Other places don't.

Also, books are of course different. Think about how easy it is to shop for books online:

1. You don't need to "try on" a book, unlike clothes and shoes.
2. Books don't spoil or break in shipping, unlike electronics or food/drink.
3. Books are inexpensive, so you don't need to worry about fraud (as with jewelry or other luxury items).
4. Books are small and lightweight, so shipping costs tend to be low (try shipping weightlifting equipment)
5. Books do not need installation like major appliances

Right there you have five reasons why other stores don't work as well online. Sure, online shopping is increasing in each of those areas, but books (along with music, movies and games) are the ideal thing to buy and sell online. I don't think clothes stores are going to shutter their doors anytime soon - women like to wander, pick through clothes and find "deals". Grocery stores are not going anywhere, either, nor are liquor stores, electronics/appliances stores or jewelry stores.

Political correctness is the pettiest form of casuistry.

ἡ δὲ κἀκ τριῶν τρυπημάτων ἐργαζομένη ἐνεκάλει τῇ φύσει, δυσφορουμένη, ὅτι δὴ μὴ καὶ τοὺς τιτθοὺς αὐτῇ εὐρύτερον ἢ νῦν εἰσι τρυπώη, ὅπως καὶ ἄλλην ἐνταῦθα μίξιν ἐπιτεχνᾶσθαι δυνατὴ εἴη. – Procopius

Ummaka qinnassa nīk!

*MySmiley*
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Borders (chain bookstore) files for bankruptcy, will close some stores, and restructure - 17/02/2011 06:58:36 PM 892 Views
The only book store I have near me is a Borders. - 17/02/2011 07:01:25 PM 563 Views
You should move to Edinburgh - 17/02/2011 09:15:45 PM 575 Views
I might visit Edinburgh someday. - 18/02/2011 12:31:46 PM 537 Views
Edinburgh's not your typical city. - 18/02/2011 06:08:26 PM 556 Views
Uh, no it doesn't. - 18/02/2011 12:54:43 PM 654 Views
Over 30 bookshops, 1900 inhabitants... - 18/02/2011 12:56:19 PM 706 Views
Wales doesn't count. *NM* - 18/02/2011 12:56:24 PM 306 Views
I love Hay-on_wye. It's a beautiful place. - 18/02/2011 12:57:49 PM 676 Views
Re: I love Hay-on_wye. It's a beautiful place. - 18/02/2011 10:18:09 PM 639 Views
Ours is closing. - 17/02/2011 07:03:44 PM 593 Views
It's a natural evolution. - 17/02/2011 07:14:29 PM 598 Views
It's not just bookstores. - 17/02/2011 08:55:32 PM 562 Views
Most brick-and-mortar stores don't excel in personal customer service. - 17/02/2011 09:57:07 PM 560 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. - 18/02/2011 01:38:27 AM 606 Views
Re: Most brick-and-mortar stores don't excel in personal customer service. - 18/02/2011 02:50:06 AM 555 Views
Exactly. - 18/02/2011 02:26:23 PM 552 Views
I had a similar thought on customer service. - 18/02/2011 02:50:58 AM 523 Views
Re: customer service. - 18/02/2011 04:55:51 PM 552 Views
You are the exception though, at least in terms of the book selection. - 18/02/2011 02:21:46 PM 656 Views
NOOOOOOOOOO! - 17/02/2011 07:19:02 PM 581 Views
I am not a fan of chain bookstores - 17/02/2011 07:43:08 PM 594 Views
I actually prefer the chains. - 17/02/2011 09:12:05 PM 540 Views
``Consistent experiences'' are the bane of my existence - 17/02/2011 09:14:24 PM 470 Views
Yeah, I can understand that opinion. Different strokes, i guess. - 17/02/2011 09:32:51 PM 538 Views
Have you seen Dave Gorman's America Unchained? - 18/02/2011 11:48:50 AM 584 Views
I have not - 18/02/2011 11:50:02 AM 499 Views
There is a book and a DVD - 18/02/2011 11:58:12 AM 498 Views
Consistent Experience - - the worse experience - 18/02/2011 01:40:31 PM 589 Views
I guess that would depend on what you are trying to experience - 18/02/2011 08:27:43 PM 733 Views
I think they've held out so long because of the coffee - 17/02/2011 08:34:53 PM 512 Views
5 of the 6 Borders stores near me are closing, and, I have to say, I'm not a bit upset. - 17/02/2011 09:23:01 PM 613 Views
It's funny, I have almost exactly the opposite experience. - 17/02/2011 10:05:52 PM 657 Views
Felt so strongly I submitted it twice. *NM* - 17/02/2011 10:06:04 PM 293 Views
And I always avoided Barnes and Noble because... - 18/02/2011 02:52:51 AM 554 Views
As a Michigander I am pretty bummed. - 18/02/2011 04:49:35 AM 570 Views

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