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it doesn't matter if you HAVE to know their name. LadyLorraine Send a noteboard - 22/09/2010 10:07:18 PM
it is still polite and professional to not demand a breach of their privacy. They have a right to not give out their name (I'm not saying this means you must behave as if they had, I'm just saying they have a right not to give it.)

If they refuse to give their name, you merely tell them you cannot transfer them etc...etc...without being able to tell your boss who is calling. If they throw a fit, it's not your fault. If they throw a fit because they found your question intrusive and unprofessional, they might be over reacting, but you can still catch blame.
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. lyringlas - 22/09/2010 08:19:28 PM 1639 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 1066 Views
. lyringlas - 22/09/2010 08:31:17 PM 1025 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 1106 Views
. lyringlas - 22/09/2010 09:05:01 PM 978 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 1129 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 495 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 1095 Views
. lyringlas - 22/09/2010 08:38:45 PM 950 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1280 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 455 Views
. lyringlas - 22/09/2010 09:06:47 PM 974 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 491 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 1136 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 488 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 1080 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 1069 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 1004 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 1023 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 1129 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 935 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1377 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 498 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 1000 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 1110 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1237 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 472 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1199 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 554 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 1159 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1176 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1300 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 469 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 983 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1392 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 1059 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1220 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 1094 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 1087 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1264 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 1061 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 503 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 554 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 948 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 1048 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 1130 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 1127 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 942 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1159 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 1040 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 1070 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 1027 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 883 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 543 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 537 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1190 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 1090 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 471 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 1019 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 994 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1312 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 491 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 530 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 607 Views
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