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it doesn't matter if you HAVE to know their name. LadyLorraine Send a noteboard - 22/09/2010 10:07:18 PM
it is still polite and professional to not demand a breach of their privacy. They have a right to not give out their name (I'm not saying this means you must behave as if they had, I'm just saying they have a right not to give it.)

If they refuse to give their name, you merely tell them you cannot transfer them etc...etc...without being able to tell your boss who is calling. If they throw a fit, it's not your fault. If they throw a fit because they found your question intrusive and unprofessional, they might be over reacting, but you can still catch blame.
Still Empress of the Poofy Purple Pillow Pile Palace!!
Continued Love of my Aussie <3
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. lyringlas - 22/09/2010 08:19:28 PM 1823 Views
I think "May I ask who's calling" is more polite. Sareitha Sedai - 22/09/2010 08:26:55 PM 1235 Views
. lyringlas - 22/09/2010 08:31:17 PM 1193 Views
Well, but... Sareitha Sedai - 22/09/2010 08:42:22 PM 1280 Views
. lyringlas - 22/09/2010 09:05:01 PM 1156 Views
you may not BE a receptionist... LadyLorraine - 22/09/2010 09:20:09 PM 1291 Views
"And your name, so I can tell (the person you asked for)?" *NM* Hezzah - 23/09/2010 12:34:18 AM 575 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:33:24 PM 1277 Views
. lyringlas - 22/09/2010 08:38:45 PM 1126 Views
Re: May I ask who's calling / Who is this? BlackAdder - 22/09/2010 08:55:34 PM 1441 Views
Well, the whole asking permission bit is part of being polite. *NM* Ghavrel - 22/09/2010 09:05:43 PM 545 Views
. lyringlas - 22/09/2010 09:06:47 PM 1150 Views
Not so good for the phone answering, then. *NM* Ghavrel - 22/09/2010 11:29:34 PM 573 Views
Hmm... Isaac - 22/09/2010 08:59:23 PM 1296 Views
It's "who" *NM* Aeryn - 22/09/2010 09:50:15 PM 574 Views
Quite true Isaac - 22/09/2010 10:07:46 PM 1271 Views
I say, "May I ask who's calling?" Tigr - 22/09/2010 09:00:10 PM 1222 Views
What do you do if they say "No" ? TaskmasterJack - 22/09/2010 09:43:42 PM 1196 Views
Than you say. ''Ok." They may have a reason for not disclosing their name. Aeryn - 22/09/2010 09:49:56 PM 1204 Views
That reason is often that they are nutters. M & M Maddy - 22/09/2010 10:29:19 PM 1297 Views
I hate it when people pull the "attorney-client privilege" thing. Ghavrel - 22/09/2010 11:31:01 PM 1108 Views
They are almost invariably nutters. Elaine - 23/09/2010 01:45:41 PM 1588 Views
Ah, you mean because they want to sell my boss storm windows or vinyl siding. *NM* TaskmasterJack - 22/09/2010 10:30:15 PM 586 Views
Tools! Tigr - 22/09/2010 10:13:32 PM 1191 Views
I usually ask: "Who am I speaking with, again?" ironclad - 22/09/2010 09:12:29 PM 1283 Views
I'm of the opinion that when you are at work, you represent your employer M & M Maddy - 22/09/2010 09:14:58 PM 1418 Views
^ this. *NM* LadyLorraine - 22/09/2010 09:23:00 PM 549 Views
Re: I'm of the opinion that when you are at work, you represent your employer lyringlas - 22/09/2010 09:42:29 PM 1382 Views
+1 *NM* Rebekah - 22/09/2010 10:10:59 PM 648 Views
I typically say something along the lines of "And who am I speaking to?" LadyLorraine - 22/09/2010 09:27:05 PM 1347 Views
Re: I typically say something along the lines of "And who am I speaking to?" lyringlas - 22/09/2010 09:40:10 PM 1366 Views
well, i can sympathize with that a bit at least LadyLorraine - 22/09/2010 10:00:34 PM 1510 Views
"Who should I say is calling?" *NM* TaskmasterJack - 22/09/2010 09:41:57 PM 564 Views
This. It's polite, and asks the question correctly. beetnemesis - 23/09/2010 02:05:01 AM 1189 Views
I usually say "Who may I say is calling?" but that works too... Tom - 23/09/2010 01:59:03 PM 1570 Views
language games..... temeraire - 22/09/2010 09:42:35 PM 1216 Views
There would be apoplectic outcries if I answered the phone in such a way lyringlas - 22/09/2010 09:45:56 PM 1401 Views
yeah.... i'm happy i get to be informal! temeraire - 23/09/2010 02:58:31 AM 1251 Views
Who is this? is unprofessional random thoughts - 22/09/2010 09:45:05 PM 1281 Views
Re: Who is this? is unprofessional lyringlas - 22/09/2010 09:48:58 PM 1447 Views
Re: Who is this? is unprofessional ironclad - 22/09/2010 09:54:13 PM 1245 Views
it is not US standards. *NM* LadyLorraine - 22/09/2010 10:03:47 PM 584 Views
good. *NM* ironclad - 22/09/2010 10:13:22 PM 632 Views
I generally don't because BlackAdder - 22/09/2010 10:43:38 PM 1149 Views
well fair enough... ironclad - 23/09/2010 08:07:08 AM 1218 Views
it doesn't matter if you HAVE to know their name. LadyLorraine - 22/09/2010 10:07:18 PM 1303 Views
You don’t have to transfer for them if they refuse but you should still ask politely random thoughts - 22/09/2010 10:31:55 PM 1309 Views
You are being silly and immature. Aeryn - 22/09/2010 09:49:20 PM 1097 Views
Thanks for your input? lyringlas - 22/09/2010 10:17:21 PM 1375 Views
I usually say, "B*tch, who you be!?" Mats Gambling Buddy - 22/09/2010 10:13:57 PM 1206 Views
Do you pronounce that with a click sound? Sareitha Sedai - 22/09/2010 10:15:29 PM 1265 Views
And I be all, like, sobbing and crying cause you're a rude jerk. And then you laugh at me some more TaskmasterJack - 22/09/2010 10:33:38 PM 1209 Views
Re: May I ask who's calling / Who is this? Zeeb - 22/09/2010 10:29:33 PM 1067 Views
Perfect. *NM* Avendesora - 23/09/2010 12:47:14 AM 629 Views
No you are *NM* Zeeb - 23/09/2010 11:53:07 AM 632 Views
Please stop splitting hairs. You're way is simply inccorrect. You cannot justify the rudeness away. M & M Maddy - 22/09/2010 10:49:05 PM 1367 Views
politeness is practically the definition of professionalism. LadyLorraine - 23/09/2010 03:37:27 AM 1264 Views
Who is this? always comes across as rude. *NM* Chas - 22/09/2010 11:17:31 PM 561 Views
"Who may I say is calling, please?" is short and polite. Tashmere - 23/09/2010 01:13:43 AM 1212 Views
when someone asks me "may I ask who's calling?"... damookster - 23/09/2010 03:29:30 AM 1170 Views
that's because you're a tool LadyLorraine - 23/09/2010 03:39:08 AM 1487 Views
because it amuses me *NM* damookster - 23/09/2010 03:41:18 AM 572 Views
It's quite simple, really. Do you like getting paid? Then answer the phone the way your boss wants *NM* Missa Sedai - 24/09/2010 03:46:24 AM 607 Views
Huh Sareitha Sedai - 15/07/2015 02:06:55 PM 772 Views
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