Re: Most brick-and-mortar stores don't excel in personal customer service.
TaskmasterJack Send a noteboard - 18/02/2011 02:50:06 AM
You think bookstores are populated primarily by intelligent employees, while other businesses are filled with morons?
I think he specified small, specialized bookstores. A place with an owner and maybe two to three employees. A small group working on something they are knowledgeable about, are invested in and have a passion for. Whereas you might encounter more disinterested, ignorant employees at a chain filling spots on the floor. Online shopping doesn't actually eliminate the morons (the guy picking your book off the shelf at the Amazon distribution center doesn't have a particular concern over the accuracy of your filled order, he has a 130 item an hour quota to speed through)... but at least you don't have to talk to the guy.
Borders (chain bookstore) files for bankruptcy, will close some stores, and restructure
17/02/2011 06:58:36 PM
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The only book store I have near me is a Borders.
17/02/2011 07:01:25 PM
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You should move to Edinburgh
17/02/2011 09:15:45 PM
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Uh, no it doesn't.
18/02/2011 12:54:43 PM
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Wales doesn't count. *NM*
18/02/2011 12:56:24 PM
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It's a natural evolution.
17/02/2011 07:14:29 PM
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It's not just bookstores.
17/02/2011 08:55:32 PM
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Most brick-and-mortar stores don't excel in personal customer service.
17/02/2011 09:57:07 PM
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Re: Most brick-and-mortar stores don't excel in personal customer service.
18/02/2011 01:38:27 AM
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Re: Most brick-and-mortar stores don't excel in personal customer service.
18/02/2011 02:50:06 AM
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You are the exception though, at least in terms of the book selection.
18/02/2011 02:21:46 PM
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I am not a fan of chain bookstores
17/02/2011 07:43:08 PM
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I actually prefer the chains.
17/02/2011 09:12:05 PM
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``Consistent experiences'' are the bane of my existence
17/02/2011 09:14:24 PM
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Have you seen Dave Gorman's America Unchained?
18/02/2011 11:48:50 AM
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5 of the 6 Borders stores near me are closing, and, I have to say, I'm not a bit upset.
17/02/2011 09:23:01 PM
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B&N tends to have the better selection for my tastes, but I prefer Border's atmosphere. *NM*
18/02/2011 02:17:49 PM
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